I stopped in at a large chain retailer to pick a few necessaries as I was out and about today. It's a place I am a somewhat frequent visitor of, so I recognize many of the faces there.
As I entered, I availed myself of the men's room. I discovered (early enough, luckily) that the latch for the standard stall would not close securely. This left me with the dilemma of having to use the only other facility available: the fully-accessible one, a decision - and usage - that I executed quickly (Sorry if this is tmi, but the story is what it is. I'm already forgoing several potential jokes here).
After exiting (and yes, I washed my hands), I went to the customer service area to let them know what I had observed about the latch.
Now first, a little back story: regular readers might know that I teach English, so when I am in the public sphere, I am constantly in "proofreading mode." Yes, I'm one of those somewhat annoying people who find grammar and spelling errors and really want them to be fixed. There have been times when I have shared my editorial findings, and while I have tried to be as constructive possible when pointing out corrections, they are not always received in the manner in which I think I am delivering them (There's a manager at another local store who will greet me as "the guy who found the spelling mistake," and - I think - it's done tongue-in-cheek, but I'm not always sure ...). So I've gotten pretty selective about the observations I share. And in this case, I really didn't want to become "the guy who had trouble in the bathroom" but did want to point out what I thought could be a real issue with accessibility for someone.
It just so happened that as I started to describe the problem to the customer service clerk, she looked down at the floor behind the counter and said, "Are you getting this?" It turned out that the maintenance person was on his hands and knees, working on some problem right there. He got up to his knees, and eventually to his feet, as I told him about the faulty latch.
I didn't get much if a response from him, something to the effect of "I'll look into it." His face was a bit red, and he didn't make a whole lot of eye contact. Now to be fair, he had just been working on whatever it was down on the floor, so his reaction may have had nothing to do with me. However, because of the previous experience I had had at the other store, I wasn't too sure.
After I got the items I had stopped in for - well, most of them anyway - I checked out and headed toward the exit. As it so happened, the maintenance person was passing by the door I was going out. As I pulled on my gloves, he stopped near me and said "Thank you."
I was floored. Because for much of the trip up and down the aisles, I had been berating myself for sticking my nose into (that's probably the wrong metaphor there, but I'm going to let it go) the bathroom issue.
And I think sometimes we all feel like that. We have this acculturation that says that we should mind our own business, and that people don't like to have problems pointed out to them, and that everyone should just take care of him- or herself. And just as I was convincing myself of that sage point, I was stopped in my tracks.
He was grateful. He appreciated that someone cared enough to notice and then shared the concern with someone who could do something about it (as opposed to sharing on some social media platform). He even explained what he found and what he was going to do about it; by doing so, he allowed me to be not just a part of the problem but also a part of the solution.
It makes me think of the passage in the
Gospel of John when Jesus healed the lepers and one came back to thank him. And I'm not trying to make ANY other parallels here, except to point out the blessings of getting constructively involved and the joy of being thanked.
So be brave in sharing what can help, and be thankful when you receive help - and smile a little when you get thanked. Peace ...